What we collect
When you fill out a consultation form or communicate with our team, we save:
- Contact information: full name, phone number, Zalo, email
- Consultation information: country of interest, estimated budget, number of people in application, desired timeline
- Technical information: pages viewed, traffic source, device — used to improve website content
For clients who have signed a contract, we retain additional application documents that you voluntarily submit via the Client Portal.
What is it used for
- Contact our consultants according to your specific request
- Prepare and submit the application to the competent authority of the country in question
- Send updates about the program you are interested in (can be stopped at any time)
- Improve content quality and service
We do not sell, do not rent, do not exchange your data with third parties for marketing purposes.
Share with whom
Only share when necessary to carry out the work you requested:
- Application processing authority of the relevant country (naturalization unit, immigration department)
- Independent assessment unit designated by that country's government
- Lawyers, notaries involved in the application
- Infrastructure provider (servers, email) under confidentiality agreement
Otherwise, only share when there is a legal request from the competent government authority.
Use of artificial intelligence
Website uses AI to support internal operations: extracting information from photos you submit,
suggesting suitable programs, and reviewing visa data.
Data sent to AI providers cannot be used to train models, according to their
business terms. All AI recommendations are reviewed by our team before we advise you.
Data retention period
- Clients without signed contract: maximum 24 months from last contact
- Clients with signed contract: per mandatory legal file retention period, minimum 5 years
- You can request earlier deletion, except where required by law
Your rights
You have the right to:
- Xem data we're storing about you
- Edit incorrect information
- Clear data (within legal limits)
- Withdraw consent stop receiving contact, at any time
- Get a copy your data
To proceed, please contact us using the information at the bottom of this page. We respond within 30 days.
Security
The website runs on an encrypted HTTPS connection. Application documents are stored outside the public directory,
and only authorized personnel can access them. The customer portal and partner portal
use separate URLs with authentication steps.
No system is completely secure — if an incident affects your data,
we will notify you directly.
Cookie
The website uses cookies to remember your preferences and recognize referrers (if you
came from a partner link, this cookie is stored for 30 days). You can delete cookies in your browser settings.
Children
Service is for ages 18 and up. Information about minors is only collected
from parents or guardians themselves, within the scope of family applications.
Policy changes
When there are important changes, we update the date at the bottom of the page and notify customers with active applications.
Contact
For any questions about personal data, please contact Viking Global Group us via hotline or email
listed in the website footer.